Operations Manager Job Description

($65,000 - $90,000 depending on experience)

Summary:

The Operations Manager will be directly responsible for daily operations, customer satisfaction, account retention, and strong employee relations. Specific responsibilities include work scheduling of all account personnel, establishing work standards, conducting site evaluations/audits, overall inventory/equipment usage, budget control, troubleshooting/problem solving, orientation/training of supervisory and support personnel, safety compliance, customer relations, and special project work as requested.

Duties and Responsibilities (duties and responsibilities are not limited to the following):

  • Oversee all payroll processes for assigned accounts

  • Interviewing and hiring line staff

  • Documentations, coach and counseling, terminations

  • Oversee scheduling at all clients assigned ensuring adequate staffing levels

  • Ability to travel is required

  • Forecast staffing needs for all properties

  • Overall profitability of account

  • Flexible schedule

  • Available to work at various locations under the direction of Management

  • Work withing budgets for payroll, supplies, and equipment

  • Make recommendations to streamline processes and workloads.

  • Ensure all city, state, and federal laws and ordinances are adhered to.

  • Handle all customer complaints and provide corrective actions promptly.

  • Handle all employee concerns and resolve issues.

  • Be available to respond to all client/corporate inquiries within a 24-hour period

  • Provide open communication with clients to ensure their satisfaction daily

  • Meet and communicates with client(s) regularly to ensure satisfaction, identify opportunities, and provide

  • status updates on daily operations and projects. A minimum of 40 hours on site is expected in a standard

  • work week as well as availability to take calls after hours with the ability to handle any issues.

  • Run orientation for all new employees

  • Ensure OSHA standards are met, and all training of employees is completed

  • Inspect employee work (rooms, public areas, service areas) for quality control

  • Sales, Marketing, and Customer Service - Manage customer support. Plan and support sales and marketing activities.

Qualifications:

  • 3+ years of management experience in hospitality, janitorial, or service industry preferred.

  • Proficient in Microsoft Office,

  • Bilingual (English & Spanish),

  • Experience with Payroll Systems, Human Resource Procedures.

  • Experience in coaching, motivating, and developing a team.

  • Highest level of commitment to client satisfaction and quality standards.

  • Ability to take on the leadership role in client communication regarding our programs and services as well as performance under the contract.

  • Provide feedback to management as needed on unique client requirements and opportunities to expand client relationships

Skills:

  • Communication Skills

  • Interpersonal Relations

  • Customer Service

  • Budgeting

Benefits:

  • Relocation and transportation benefits based on need

  • Signing bonus of $1500.00 after 60 days

  • Assistance with securing housing for the first 30 days